Custom Order Information

Last updated: 04/15/2025

🧵 What qualifies as a custom order?

Custom orders include anything that is personalized with a name, specific text, font/color selections, uploaded artwork, or custom designed artwork (e.g., DTF transfers, embroidered names, or design requests).

🎨 Personalization Details

• Please enter all customization requests exactly as you want them printed or embroidered.
• Double-check spelling, capitalization, and punctuation — we make exactly what you submit.
• If your product offers font or color options, select those from the dropdown or leave a note.

🖼️ Uploading Artwork for DTF Prints

• Accepted file formats: PNG, PDF, SVG (300 DPI recommended)
• Ensure files are print-ready, sized appropriately, and have transparent backgrounds when needed.
• We do not resize, adjust, or review files before printing — what you upload is what gets printed.

📌 Licensing Responsibility

By uploading a design, you confirm that you own the rights or have proper licensing for commercial use. We are not responsible for any copyright violations or unauthorized content.

⏳ Production Time for Custom Orders

Turnaround time for custom items is 7–14 business days unless otherwise noted in the product description or discussed via email or messaging prior.

📣 Important Notes

• We do not offer digital previews unless otherwise specified or discussed prior that a digital preview or mockup will be sent before production.
• All custom orders are final sale — no refunds, cancellations, or edits once submitted or invoice is paid.

🤝 Need Help?

If you're unsure how to place a custom order or have a special request, don’t hesitate to reach out to us at info@hotmessinkpress.com or via DM on Instagram or Facebook.